FAQs

[TBC] Our site uses HTTPS, and Very Whale Fed Co., Ltd. is a registered company in Thailand. Payment processing details to be confirmed.

No. Food is included unless a tour page says otherwise. Bottled water and soft drinks are included; alcoholic drinks are only included when clearly stated and subject to local drinking-age laws.

[TBC] Usually yes; the typical minimum is two guests. If the minimum is not reached, we contact guests to reschedule or offer a full refund. You can email us to check how many people are booked on a departure.

We keep groups small, usually capped around 8 guests depending on the tour. Larger groups can be arranged by contacting us before booking.

Yes. Contact us for private-tour details and a quote.

[TBC] Yes. Gift certificates are available by contacting us and can be set up for a chosen value.

We will try to accommodate guests with disabilities — please contact us before booking so suitability can be confirmed.

[TBC] Most tours welcome families and children, but child pricing and age suitability vary by tour. Some tours, especially those involving alcohol, may be adults-only.

[TBC] Please contact us before booking. We can often discuss options with the guide, but safety comes first. Because street food cannot guarantee zero trace ingredients, you may need to sign a waiver and bring medication such as an epipen.

You receive an email ticket with departure date, meeting-point details, guide contact information, and other details. You also receive reminders before the tour.

No reconfirmation is required. Just arrive at the meeting point on time, with guide contact details available on the ticket if needed.

[TBC] Date changes can be requested by email, subject to availability and provided the request is outside the specific tour's cancellation period.

[TBC] Email us to cancel. If the request is outside the cancellation window, we send a full refund. See the individual tour page for the relevant policy.

Contact us if the website has issues. We can make, cancel, or amend bookings directly — if you have already booked, please mark urgent issues clearly.

Not necessarily. Our guides are passionate local food people with deep knowledge of Thai cuisine — licensed, and led by routes curated with local food bloggers.

Yes. Our tours run in English, while guides also speak Thai. For full-group bookings in other languages, contact us early so we can try to arrange support.

Tours are usually neighborhood walking tours or a combination of walking and local transport. They are not too physically demanding — contact us with any concerns.

We use a fixed meeting point next to public transport rather than hotel pickup to maximize time eating and exploring. Your ticket includes the meeting point, directions in Thai for a taxi driver, and guide contact details.

Tours usually continue in poor weather. Many stops are indoor or covered, and guides may adjust the route. Bring an umbrella in rainy season. If a tour is cancelled for unforeseen reasons, the guide contacts guests.

[TBC] Please arrive early. Guides wait up to 15 minutes, then depart so the group can complete the route. If you are running late, contact the guide — we may be able to help you rejoin, but late arrivals and no-shows are not refundable.

Print the ticket or save it on your phone. If forgotten, you are not penalized, though the guide may need to confirm the booking with head office.

Guides are paid and will not ask for tips. Tipping is optional and appreciated, but not required.

Speak with the guide first — guides are trained to solve most issues. If the problem continues or you want to make a complaint afterwards, contact us.

Email us your photos or tag us on social media.

We follow up after the tour — share good or bad feedback by replying to that email or contacting us directly.

Email us to join the newsletter and follow us on our social channels.

[ Placeholder — founder-curated route, vendor relationships, ordering help, dish stories, safety filter, eating confidently without guessing where to go ]

[ Placeholder — exact tasting range, whether the tour replaces dinner, how portions are paced ]

[ Placeholder — spice level handling, pork, shellfish, peanuts, gluten, no-beef/no-pork, vegetarian, halal-conscious requests ]

[ Placeholder — vendor selection, hygiene judgment, freshly cooked food, bottled water, what to tell us before booking ]

[ Placeholder — nearest station/landmark per tour, suggested arrival buffer, hotel pickup for private tours ]

[ Placeholder — comfortable shoes, light clothing, umbrella or rain jacket in rainy season, water, hands free for eating ]

[ Placeholder — custom timing, dietary planning, transport options, invoice/payment support — see the Corporate page ]

[ Placeholder — local, family-run and heritage vendors prioritized; the tour brings paid business to the community ]